April 8, 2021
The Dome Red Deer has been acknowledged by Alberta Health Services as an “outdoor facility” due to the influx of fresh air to keep our air-supported structure inflated. All The Dome programs and rental program need to abide by health orders found here.
November 2, 2020
Please read our updated policies by clicking here. This will download a PDF with the latest update and news regarding The Dome Red Deer.
COVID-19 Operational Continuity Plan (March 2020)
As we continue follow the direction of the Alberta Medical Officer of Health (AMOH), we have deemed it appropriate to temporarily close all operations at the Dome until further notice. Unfortunately, this means all daily operations, rentals programs, etc. are cancelled. It is important to note that while we are currently closed, we will begin operations should the AMOH provide new directions.
Refund / Dome Credit Options – Spring Programs. All in-house spring programmes are cancelled as of March 16, 2020. All participants will be given a Dome credit equaling the total amount of their program registration to be used towards any future activities at The Dome. Should you prefer, The Dome will issue a refund for the remaining amount of the program registration (e.g. participants enrolled in an 8-session program, will receive a refund for the remaining 6 sessions). To receive a refund or credit for Spring Programs please email Mikeala (firstname.lastname@example.org) with the following information:
• your complete name
• the complete name of all registered children
• the Official name of the program as stated on your invoice
• your preference of a refund or credit
Private and small group sessions – All individuals with sessions booked from March 16 – April 30, 2020 will receive Dome credit for future use. We will contact each person individually to discuss reschedule dates.
Memberships – All monthly memberships (e.g. School of Football, School of Rugby, general memberships) are temporarily frozen, with auto-withdrawal payments cancelled as of March 16, 2020. All payments taken within the month of March will be assessed and refunded where appropriate. All memberships will become active once we become fully operational. The “Schools” members will receive an email regarding the specifics of their term agreement.
Rentals – All rentals (e.g. field use, batting cages, birthdays, etc.) scheduled between March 16 and April 30, 2020 will be dealt with on a case-by-case basis. Should there be a change in situation and we begin to operate at full capacity original rental dates will be honored.
• Batting cage rentals will receive a Dome credit.
• Field rentals and birthday parties will look first to be rescheduled to a new date. If we are unable to find a new date you have the choice between Dome credit to be used for future use or a refund equaling the amounts paid as identified on your Invoice.
Leagues – All league play is currently suspended. As we have completed 50% of the league, no refunds will be issued at this time. The team leaders will be given a coupon for nine (9) hours 1 in the batting cages. Should there be a change in the situation and we begin to operate at full capacity, the second round of league play will be developed based on the current standings.
Tournaments – All tournaments scheduled between March 16 and April 30, 2020 are canceled and we are discussing reschedule dates. All participants who have purchased team entries will have their entry rolled over to the new dates. If we are unable to find a new date for the tournament, refunds will be provided. As we are processing a high volume of refunds, tournament entry refunds will be provided beginning May 1, 2020.
Stay tuned to our social media outlets for modified sport-specific activities and for future videos/webinars the Dome is preparing for its athletes to keep you active while practicing social distancing! As always, the health and well-being of our staff and users is our primary concern. We appreciate your patience and understanding during this uncertain time and look forward to continuing our business with you all when we are once again open. For up to date information about COVID-19 please refer to our website and Alberta Health. Should you have any comments, questions, or concerns, please contact us.
The Dome Management Team